Finning

A customer portal that never sleeps

Finning customers run heavy equipment, and downtime costs real money. The customer platform gives them one place to keep an eye on their machines, any time of day.

Fewer clicks to the machine

The aim was to get people from login to answer in as few steps as possible: what is running, what needs attention, and who to call.

Practical over fancy

Keeping things practical meant plain language, clear status and nothing that gets in the way of a busy day on site.

How AI was used

This work came before AI tools were part of my day to day. Today I would use them to spot patterns in machine data and to sketch quick prototypes, with people still steering the design.